PSP MOVIE PLAYER FAQs - Update February 2007 Q: I installed the PSP Xploder software, but when I click the shortcut to run the application I get the error “PSP Xploder.exe has caused an error and has to close” A: Download the latest update from our website www.xploder.net and save it to your desktop. Run the update and the application should now run fine. Q: I can’t seem to get PSP Xploder to connect to the PSP, why is this? A: First, check that you have connected the USB link cable properly between your PC and the PSP. Turn on your PSP and set it to USB Connection from the main menu. Run the PSP Xploder and it should now work. You must ensure you have a Memory Stick in your PSP, and that your Memory Stick is formatted for use with the PSP. This can be done via the “System Settings” option on your PSP. Q: I’ve copied a media file from the PC to the PSP but when I browse the Memory Stick using my PSP browser the file is not there. A: You may have disconnected the USB cable while the file was being copied. Always disconnect the PSP using the Windows 'Safely Remove Hardware' function. Q: I have copied a file across from my PC to my PSP Memory Stick, but it does not appear to be there. Why is this? A: Select ‘Refresh Memory Stick’ from the File menu. This will refresh the Memory Stick Panel, and your file should show up. Q: I seem to have various problems when running your software. A: We suggest that if you have internet access, you should use Windows Updates to update your version of Windows. Microsoft continually develops Windows to improve and fix various issues. We therefore recommend you keep your version of Windows as up to date as possible. Q: Does it matter which USB port I plug the cable into on the PC? A: No. Q: Can I plug it into a USB2.0/USB Hi-Speed port? A: Yes, although the cable is a USB1.1 device. Q: Can I plug the cable into a hub? A: Yes, although if you have any problems, try plugging it directly into a USB port on your PC. Q: I plug it into a hub and its operation seems to be intermittent/or it fails to work altogether. A: Although Xploder PSP Movie Player should work through a hub, various factors could cause it to be unreliable. If you have any problems, try plugging it directly into a USB port on your PC. Q: Can I use a USB extension cable? A: Yes, although if you have any problems, try plugging it directly into a USB port on your PC. Q: Will this product cause damage to my PSP Memory Stick? A: No. Q: Will this product cause damage to my PSP? A: No. Q: Will I get free upgrades to the software? A: Major versions will be released as new products, but minor versions may be released for free as an upgrade at Xploder’s discretion. Q: Can I use saves from other sites with PSP Xploder? A: No, you can only use saves for PSP Xploder from Xploder site. Q: When I connect to the internet side of PSP Xploder, will it give out information about me or my PC? A: No, it will only ask for your username, email address and product key. We use this information in order to keep our services and products secure and to provide you with support should you experience any difficulties.

PSP MOVIE PLAYER FAQs Q: I have the PSP movie player/Media centre. I tried to install it but I get an error message “need a newer version of the Windows installer service” where can I get this from?A: If it says you need a newer version of the Windows Installer service, this is because your Windows is out of date. You can download the update from the Microsoft website here Q: The software shows there is not memory stick connected.A: Check you have your PSP in USB mode. Make sure you have a correctly formatted Memory Stick. Q. I am unable to convert my VOB movie files to my PSP.A. Check that you have enough memory to store them. VOB files are quite large, usually around 1GB. Click HELP ? ABOUT, check the build number of the software. Only these versions are compatible with VOB files: 1.0.6.0, 1.0.6.1, and 1.0.6.8.

Error code FAQs Recommended actions for specific error messages:Error Code 1002:- Password Failure This means that you have already registered your email address but your password is incorrect. Check your login details. If you cannot remember your password, visit our website and click on the ‘Lost Password’ tab at the top of the page. Error Code 1003:- Invalid Mcode (Product Key) The Mcode is either missing, or wrong, or not authorised for this product. Either re-enter the Mcode details, and it still fails, contact Xploder Support.Error Code 1004:- Signature Validation Failure The software licence has become invalid for some reason. You need to re-register your Mcode with Xploder. Make sure you use the same details as before. If you wish to use different details, contact Xploder Support.Error Code 1005:- Mcode is already active The Mcode is active and has been associated with a different user account. Contact Xploder Support, as the Mcode is now invalid.Error Code 1006:- Session Failure Wait a few minutes and login again. If this doesn’t work, contact Xploder Support.